We are happy to accept the any returns without any specific reason. Get Detail Information Our Worldwide ShipmentĪll orders could be returned to us in 90 days from dispatch. For orders under this value we also offer great value discounted shipping rates. You can check your shipping cost on your cart page.īicycleHero are pleased to offer FREE SHIPPING to worldwide on orders over minium spend. Our system calculates the total weight of your order items and recommends the shipping method and cost from the cheapest one. Shipping cost will be charged based on your order weight which is the larger between weight and volume weight. It is the reason why we need 1 ~ 3 days for dispatch. Depending on the item, the starting location could be different. Our warehouses are in USA, Taiwan, Sweden and South Korea. Basically we will ship the order in 1 ~ 3 work days. Depending on your location, we are going to suggest the best shipping method. Our major shipping partners are Post, Fedex Express, DHL express and TNT. Please verify with your customs before purchase. And buyer of other country is responsible for any applicable import duty, local taxes and VAT. The price is including import duty and local tax. **: Knee and Leg length is measured according to garment length.USA, Australia, and United Kingdom customers do not need to care about any tax.
Women's Mountain Bike (Hardtail & Full Suspension)Īrm Length is measured shoulder to wrist with arm bent at 90deg
You can also specify DPD at checkout if you prefer to have your item delivered with an hours notice in the form of email or text from the courier.īike Sizing Mountain Bike (Hardtail & Full Suspension) We use Royal Mail for most of your orders unless they are bulky or valuable, in which case we will send the order using DPD.
If you provide a mobile number on your order the courier will also send you a text message 1 hour before delivery so you know exactly what time to expect it. We will email you the day of dispatch and you can expect the bike the following day. If this is a concern or you need the bike before a certain date then please email us to make sure we can achieve this and avoid any disappointment. We aim to dispatch all bikes within 5 working days, but during busy periods we may have a few builds in the queue and could take a bit longer. The checkout applies the correct charge based on your order, so to be sure just add the item to the basket to confirm the postage price for your order, and you can always remove it again.
We will email you as soon as the order is dispatched.ĭelivery is FREE to the United Kingdom on most items over £80. International orders to Europe and the rest of the World take around an extra 3 working days. If you need an order quicker than this please email us with the product ID to find out if this is possible to avoid disappointment. Thank you for your patience and understanding during this busy time! We are aiming to respond to emails the same day or in the evenings. Our phone lines are temporarily closed to allow us to work more efficiently and get your orders out the door. Any Hope Technology branded products that are showing as 'In stock supplier' will need to come from Hope Technology first with the lead times in this link (click here). If you choose DPD we will prioritise your order and will try our best to get your order delivered to you within 5 working days, although this is completely determined by the speed of the supplier and outwith our control. Items that are showing as 'In stock supplier' should take around 5 to 10 working days to arrive. Items that are showing as 'In stock for immediate dispatch' should be dispatched within 1-2 working days. When will my order arrive? (excluding Bikes)